AXELOS-aligned ITIL® Specialist training designed to help IT leaders, service managers, and cloud professionals master cloud procurement, governance, integration, and ongoing service management across multi-cloud environments.
- Official ITIL® 4 Specialist: AMCS curriculum
- Learn cloud strategy, sourcing & vendor management
- Understand multi-cloud governance and service integration
- Hands-on cloud service lifecycle scenarios
- Direct preparation for ITIL® AMCS certification exam
Syllabus
| Module 1: Introduction to ITIL and Cloud | ITIL® 4 framework overview; Service Value System; guiding principles; cloud fundamentals for ITSM. |
| Module 2: Cloud Strategies and Planning | Cloud strategy foundations; deployment/service models; business case development; financial management. |
| Module 3: Selecting and Acquiring Cloud Services | Sourcing options; vendor evaluation; contracts/SLAs; onboarding; relationship management. |
| Module 4: Managing and Optimizing Cloud Services | Operational management; incident/problem/change/release management; capacity and cost optimization. |
| Module 5: Integration with ITIL Practices | Integrating ITIL practices with cloud; service request fulfilment; continual improvement; governance and risk. |
Exam / Assessment Details
- Certification: ITIL® 4 Specialist – Acquiring & Managing Cloud Services
- Certifying Body: AXELOS
- Exam Format: Multiple-choice, 40 questions, 90 minutes
- Passing Score: 70% (28/40)
- Exam Mode: Online proctored
- Credits: Counts toward ITIL® Managing Professional designation
Who This Course Is For
- IT Service Managers
- Cloud Service Managers
- IT Operations and Infrastructure Managers
- IT Procurement and Vendor Managers
- ITIL Practitioners
- Digital Transformation Professionals
Prerequisites
ITIL® 4 Foundation certification (mandatory); basic ITSM understanding; familiarity with cloud computing is beneficial.
Learning Outcomes
- Understand the ITIL® 4 Framework
- Apply Cloud Concepts in ITSM
- Develop Cloud Strategy & Planning
- Select & Acquire Cloud Services
- Manage & Optimize Cloud Operations
- Prepare for ITIL® Specialist Certification
Training Breakdown
| Session 1: Introduction to ITIL and Cloud | ITIL® 4 framework overview; cloud fundamentals for ITSM professionals; Service Value System. |
| Session 2: Cloud Strategies and Planning | Cloud strategy foundations; financial and value management; business case development. |
| Session 3: Selecting and Acquiring Cloud Services | Cloud procurement and vendor selection; sourcing and relationship management. |
| Session 4: Managing and Optimizing Cloud Services | Optimization and cost control; operational management of cloud services. |
| Session 5: Integration with ITIL Practices | Integrating ITIL® 4 practices; case studies and best practices. |
| Final Assessment & Certification Readiness | Mock exam (40 questions, PeopleCert® aligned); revision worksheets; readiness checklist. |
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